Refund policy
Refund Policy
Made just for you
Every TRV08 product is printed on demand, made specifically for you after you order. Because of this, we don't accept returns or exchanges for change of mind, or for sizes or colors chosen at checkout. Please check the size chart and product details before ordering.
Damaged, defective, or wrong item? We'll make it right.
If your order arrives damaged, misprinted, defective, or isn't the item you ordered, email us at support@trv08.comwithin 14 days of delivery with:
- your order number
- a clear photo of the issue (and of the shipping label, if the package was damaged)
We'll send a free replacement or issue a full refund, whichever you prefer. There's no need to send the item back.
Lost packages
If your tracking shows no movement for 7 days, or your order hasn't arrived within the estimated delivery time, contact us and we'll investigate with the carrier. If the package is confirmed lost in transit, we'll send a free replacement or a full refund.
What isn't covered
- Items ordered in the wrong size or color
- Orders returned or lost because of an incorrect or incomplete address entered at checkout. We're happy to reship these for the cost of production and shipping.
- Packages marked as delivered by the carrier at the correct address
- Minor color variations between your screen and the printed product (see below)
- Issues reported more than 14 days after delivery
Refunds
Once your request is approved, your refund is issued to your original payment method within 10 business days. Your bank or card provider may take a few additional days to post it. If you haven't seen it after 15 business days, contact us at support@trv08.com.
Product color disclaimer
Our products are printed on demand. Screen calibration, lighting, and the printing process can cause the actual color to differ slightly from the images on our website. This is a normal part of printing and isn't considered a defect.
Questions?
Email support@trv08.com. We usually reply within 1–3 business days.